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Downloading
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Digital Receipts
Capturing Electronic Receipts
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Exporting Receipts
Finding and Organizing Receipts
Reviewing and Editing Receipts
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Help Center
Digital Receipts
Common Questions
Online & Mobile Banking
Digital Account Creation (DAC)
Funding Your Account
Device Enrollment
Troubleshooting
Mobile Bill Pay
Remote Deposit Capture
Text Banking
Common Questions
Bill Pay
Payments
Expedited Payments
Bill Payment
Electronic Funds Transfer
E-bills
Bill Receipt
Bill History
Security
Payees
Personal Notes
Reports
Downloading
Alert Preferences
Digital Receipts
Capturing Electronic Receipts
Troubleshooting
Account
Record Keeping
Exporting Receipts
Finding and Organizing Receipts
Reviewing and Editing Receipts
Emails
Personal Banking
Checking
Savings
Certificates of Deposit
Zelle®
Retirement
Bitcoin Rewards
About Bitcoin
Business Banking
Getting Started
Installation
System Functionality
Scanners
Zelle®
Support
Security
Digital Receipts
Learn about exporting, organizing, and capturing your Receipts.
Capturing Electronic Receipts
How do I take an image of a paper receipt?
Why does my camera keep switching from automatic to manual?
Why is the automatic capture not working for me?
Why don’t I see automatic mode on my device?
Do I need to be connected to the internet to take images of paper receipts?
What if I have a long receipt?
What if I have a two-sided receipt?
Can I upload receipts from transactions paid in cash or a non-participating bank card?
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Troubleshooting
Why can’t I view my receipt?
What should I do if the information on my receipt is incorrect?
I accidentally deleted a receipt that I needed. Is there any way to retrieve it?
I didn’t realize I needed to export my receipts before unsubscribing from Receipts. Can I still get my receipts?
Why can’t I find the receipt that I just captured?
Why isn’t my receipt linked to a transaction on my bank statement?
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Account
How do I register for the Receipts program?
How do I unsubscribe from receipts?
Can I change my @bankreceipts.com email address?
Can I share my receipts account among two or more bank customers?
Can I re-enable my receipts account?
Does Quontic support a suspend/resume capability?
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Record Keeping
How long will you keep the digital copy of my receipt?
Can I throw out my paper receipt after I have captured the image?
Can I use my captured receipt as proof of purchase when making a return or exchange?
Are digital copies of my receipts accepted by the IRS?
Exporting Receipts
How do I export my receipts?
Can I export all of my receipts?
Can I export all of my receipts in a folder?
Where can I find my receipt for export?
Why is my export no longer appearing in my list?
How can I share my receipts with my bookkeeper or accountant?
When I tap on my export file in the list, nothing happens. What’s wrong?
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Finding and Organizing Receipts
How can I search for my receipts?
There are a lot of receipts in my search results. How can I narrow this list down?
What are folders? How can I use them?
Do I have to add my receipt to a folder?
What are notes? How can I use them?
Why do some receipts appear in my receipt list with little chevrons on them?
Why do I need to specify an expense type when I capture an image?
I am getting a duplicate warning, but my receipts are not really duplicates of each other. What can I do?
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Reviewing and Editing Receipts
Can I edit information on an electronic receipt or only paper receipts?
Which currencies are supported?
Why was some or all of the information on the receipt pre-filled for me?
How can I check if the pre-filled information on the receipt is correct? Can I change it?
What if the information was unable to be pre-filled?
Do I need to have internet connectivity to review receipts that “Need Attention?”
Why do some electronic receipts show me an “Enter Receipt Info” screen?
I accidentally tapped “Save” on a receipt and then noticed that I submitted the wrong information. How can I go back to edit it?
Why are some of my receipts showing as “Enhanced” and others are not?
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Emails
How can I create a @bankreceipts.com email address?
Why am I seeing electronic receipts in my receipt list without forwarding them or giving my @bankreceipts.com email address to a merchant?
How can I add emailed receipts to my receipts list?
Can I give out my @bankreceipts.com email address?
I forwarded an electronic receipt to my @bankreceipts.com email address, but I have yet to see it in my receipts list. Where is it?
Why do I see marketing emails in my receipt list?
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