Help Center

Back to home

Help Center

Digital Receipts

Digital Receipts

Learn about exporting, organizing, and capturing your Receipts.

Capturing Electronic Receipts

How do I take an image of a paper receipt?

Why does my camera keep switching from automatic to manual?

Why is the automatic capture not working for me?

Why don’t I see automatic mode on my device?

Do I need to be connected to the internet to take images of paper receipts?

What if I have a long receipt?

What if I have a two-sided receipt?

Can I upload receipts from transactions paid in cash or a non-participating bank card?

See more

Troubleshooting

Why can’t I view my receipt?

What should I do if the information on my receipt is incorrect?

I accidentally deleted a receipt that I needed. Is there any way to retrieve it?

I didn’t realize I needed to export my receipts before unsubscribing from Receipts. Can I still get my receipts?

Why can’t I find the receipt that I just captured?

Why isn’t my receipt linked to a transaction on my bank statement?

See more

Account

How do I register for the Receipts program?

How do I unsubscribe from receipts?

Can I change my @bankreceipts.com email address?

Can I share my receipts account among two or more bank customers?

Can I re-enable my receipts account?

Does Quontic support a suspend/resume capability?

See more

Record Keeping

How long will you keep the digital copy of my receipt?

Can I throw out my paper receipt after I have captured the image?

Can I use my captured receipt as proof of purchase when making a return or exchange?

Are digital copies of my receipts accepted by the IRS?

Exporting Receipts

How do I export my receipts?

Can I export all of my receipts?

Can I export all of my receipts in a folder?

Where can I find my receipt for export?

Why is my export no longer appearing in my list?

How can I share my receipts with my bookkeeper or accountant?

When I tap on my export file in the list, nothing happens. What’s wrong?

See more

Finding and Organizing Receipts

How can I search for my receipts?

There are a lot of receipts in my search results. How can I narrow this list down?

What are folders? How can I use them?

Do I have to add my receipt to a folder?

What are notes? How can I use them?

Why do some receipts appear in my receipt list with little chevrons on them?

Why do I need to specify an expense type when I capture an image?

I am getting a duplicate warning, but my receipts are not really duplicates of each other. What can I do?

See more

Reviewing and Editing Receipts

Can I edit information on an electronic receipt or only paper receipts?

Which currencies are supported?

Why was some or all of the information on the receipt pre-filled for me?

How can I check if the pre-filled information on the receipt is correct? Can I change it?

What if the information was unable to be pre-filled?

Do I need to have internet connectivity to review receipts that “Need Attention?”

Why do some electronic receipts show me an “Enter Receipt Info” screen?

I accidentally tapped “Save” on a receipt and then noticed that I submitted the wrong information. How can I go back to edit it?

Why are some of my receipts showing as “Enhanced” and others are not?

See more

Emails

How can I create a @bankreceipts.com email address?

Why am I seeing electronic receipts in my receipt list without forwarding them or giving my @bankreceipts.com email address to a merchant?

How can I add emailed receipts to my receipts list?

Can I give out my @bankreceipts.com email address?

I forwarded an electronic receipt to my @bankreceipts.com email address, but I have yet to see it in my receipts list. Where is it?

Why do I see marketing emails in my receipt list?

See more