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Online & Mobile Banking
Common Questions
Online & Mobile Banking
Digital Account Creation (DAC)
Funding Your Account
Device Enrollment
Troubleshooting
Mobile Bill Pay
Remote Deposit Capture
Text Banking
Common Questions
Bill Pay
Payments
Expedited Payments
Bill Payment
Electronic Funds Transfer
E-bills
Bill Receipt
Bill History
Security
Payees
Personal Notes
Reports
Downloading
Alert Preferences
Digital Receipts
Capturing Electronic Receipts
Troubleshooting
Account
Record Keeping
Exporting Receipts
Finding and Organizing Receipts
Reviewing and Editing Receipts
Emails
Personal Banking
Checking
Savings
Certificates of Deposit
Zelle®
Retirement
Bitcoin Rewards
About Bitcoin
Business Banking
Getting Started
Installation
System Functionality
Scanners
Zelle®
Support
Security
Mortgage Lending
Community Development Loans (CDL)
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Help Center
Online & Mobile Banking
Common Questions
Online & Mobile Banking
Digital Account Creation (DAC)
Funding Your Account
Device Enrollment
Troubleshooting
Mobile Bill Pay
Remote Deposit Capture
Text Banking
Common Questions
Bill Pay
Payments
Expedited Payments
Bill Payment
Electronic Funds Transfer
E-bills
Bill Receipt
Bill History
Security
Payees
Personal Notes
Reports
Downloading
Alert Preferences
Digital Receipts
Capturing Electronic Receipts
Troubleshooting
Account
Record Keeping
Exporting Receipts
Finding and Organizing Receipts
Reviewing and Editing Receipts
Emails
Personal Banking
Checking
Savings
Certificates of Deposit
Zelle®
Retirement
Bitcoin Rewards
About Bitcoin
Business Banking
Getting Started
Installation
System Functionality
Scanners
Zelle®
Support
Security
Mortgage Lending
Community Development Loans (CDL)
Online & Mobile Banking
Learn about your new account features and how to fund, set up, and make changes to your account.
In case I need cash, what ATMs can I use?
Digital Account Creation (DAC)
How can I speed up my application?
How is my personal information used?
Why are you asking me about how I expect to use my new account?
Why are you asking me about my employment or previous employment history?
Should I choose a joint or individual account?
Why do I need to review and accept disclosures?
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Funding Your Account
Which funding option should I choose?
Why do I need my login information?
What if I cannot provide my login information?
Why do I need to answer security questions?
What if I cannot answer the security questions?
What is the test deposits and withdrawals verification process?
What is a wire transfer?
What is an ACH transfer?
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Device Enrollment
What is Quontic Device Enrollment?
How does Device Enrollment work?
Do I have to be enrolled in Quontic’s Online Banking to use Device Enrollment?
What Mobile Banking modes can I enroll in?
What is my user ID?
What is my password?
Can I save my user ID on my device?
What happens if I don’t allow my device to “Remember Me?”
What if I do not remember my user ID or password?
What do I use for a mobile number if I am using a non-phone internet-enabled device such as an iPod?
Do I have to accept the Terms and Conditions to use Mobile Banking?
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Troubleshooting
I received an activation code but never used it. What do I do now?
What if I get a new mobile device or change my phone number?
Can I use mobile banking or text banking on more than one device?
What if my device is lost or stolen?
Mobile Bill Pay
What type of internet connectivity do I need to use Mobile Remote Deposit Capture?
What is Quontic Mobile Bill Pay?
Where do I enroll for Quontic Mobile Bill Pay?
In what modes may I access Quontic Mobile Bill Pay?
How do I pay a bill?
How are payments made?
How can I see previous bill payments on my mobile device?
How do I cancel a payment on my mobile device?
How to handle a dispute with a payee?
How do I deactivate a payee?
Can I add a payee on my mobile device?
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Remote Deposit Capture
How do I endorse my check for mobile deposit?
Who is eligible for Mobile Remote Deposit Capture (RDC)?
What types of checks can I deposit with Mobile RDC?
What if an account is not listed in Mobile RDC?
Are there any limits on the dollar amount of deposits I can submit?
Do I photograph both the front and back of my check?
What if the check image I photographed is bad?
Do I destroy my check after I photograph the deposit?
Can I photograph more than one check at a time?
How do I know if my financial institution received my deposit?
How do I know if my financial institution processed my deposit?
When will my deposit post to my account?
When will a deposit made through Mobile RDC show in my balance?
Will my deposited check be available in my transaction history?
Can I make my opening account deposit through Mobile RDC?
How long after opening an account may I start using Mobile RDC?
What if I submitted a deposit for the wrong amount? Do I need to re-submit the deposit?
What if I submit the same deposit twice in error?
A check I submitted was returned—can I re-submit it?
If I need additional information regarding Mobile RDC, who should I call?
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Text Banking
Is Quontic Text Banking supported on my phone?
I enrolled in Quontic Text Banking with my phone number but did not receive a text message. What do I do?
Can I use both Text Banking and Mobile Banking on my phone?
What are the Quontic Text Banking commands?
How do I subscribe to Quontic Mobile Alerts?
Will I receive unsolicited text messages?
What is Quontic Text Banking?
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Common Questions
What is Quontic Mobile Banking?
I’m not enrolled in Online Banking. Can I still use Mobile Banking?
How do I sign up for Mobile Banking?
Which wireless carriers are supported?
How much does this service cost?
Is it secure?
What is activation?
How do I access Mobile Banking on my device’s browser?
How do I navigate Mobile Banking links with my mobile device’s browser?
Is Mobile Banking supported on my device?
How do I download my Mobile Banking application?
Is Mobile Banking supported on my tablet?
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