When do you contact me regarding my account?

We use email notifications to keep in touch with you about your account. As our customer, you may choose to receive emails in the following situations:

  • When a bill is received.
  • When a bill has not been received X days before the billing date.
  • When no payment has been scheduled X days before the payment is due.
  • When a payment is made.

These are some of the general email notifications you will receive as our customer, which you may opt to turn on or off. From time to time, you may also receive other notifications about your account, such as emails about a specific payment, future payment reminders, and changes made to your personal profile or password.